Frequently Asked Questions

We will be happy to make minor adjustments to the plain-language summary free of charge.

Our production team comprises scientific experts, scriptwriters, voiceover artistes, illustrators, and animators with experience in research promotion. They will work in consultation with you to help you tell your research story to the world in an engaging way.

Apart from your published paper, our production team will find the below inputs useful:

• Original, high-resolution image files, if available
• Supplementary tables and figures, if available
• Supporting material such as PowerPoint presentations, posters, and relevant previous papers (optional)
• We accept most compatible file types as long as the file size is limited to 100 MB.

We will be happy to make minor adjustments to the video short free of charge.

Our team of scientific writers and illustrators will render your article in a visually appealing format. We create high-quality graphics and simplified text to convey the take-home message of your research.

Apart from your published paper, our production team will find the below inputs useful:

• Original, high-resolution image files, if available
• Supplementary tables and figures, if available
• Supporting material such as PowerPoint presentations, posters, and relevant previous papers (optional)
• We accept most compatible file types as long as the file size is limited to 100 MB.

We will be happy to make minor adjustments to the infographic free of charge.

Our team of scientific writers and illustrators will convert your article in a visually appealing format. We create high-quality graphics and simplified text to convey the take-home message of your research.

Apart from your published paper, our production team will find the below inputs useful:

• Original, high-resolution image files, if available
• Supplementary tables and figures, if available
• Supporting material such as PowerPoint presentations, posters, and relevant previous papers (optional)
• We accept most compatible file types as long as the file size is limited to 100 MB.

We will be happy to make minor adjustments to the graphical abstract free of charge.

We respond to all requests for quotations within one hour during business hours. In case you have not heard from us, we request you to check your spam folder as it is likely that your email filter may have blocked our email. You can also email us.

You can change your payment method at any time and you do not need to inform or contact us to do this. Once you have submitted your first manuscript to us, you will be given a login ID and password to access our online system through which you can set up and manage all details of your own account. To change your method of payment, login to the online account and go to the Payments section.

Yes, we send you a payment confirmation email within 3 business days of receiving your payment. Once you receive an email from us, please send us a confirmation email in response, just so we know that everything is in order.

Our payment options offer authors flexibility, security, and the convenience of using our services anywhere and anytime. You can choose to pay via credit card or wire transfer.